BIZLINK

Solicita: SR. CUSTOMER SERVICE

• Descripción y Requisitos

  
  Education:
  
  • Bachelor’s Degree 
  • English 85% 
  
  Competences:
  
  • Experience with ERP systems SAP
  • Knowledge of the IATF 16949:2016
  • Proven skills with MS Office programs
  • Strong data analysis and interpretation skills to support operational decision-making
  
  Key Responsibilities:
  
  •  Serve as the primary operational interface between strategic customers and internal departments.
  • Manage customer orders through ERP / EDI from receipt to delivery, ensuring accurate processing, confirmations, system data integrity, and on-time delivery performance.
  • Coordinate with planning, production, logistics, warehouse, purchasing, engineering, and program teams to support on-time delivery and resolve customer escalations or supply risks.
  • Support engineering changes, new product launches, and SOP transitions.
  • Analyze customer demand, including forecast trends and backlog exposure, to provide analytical and operational insights that support management decision-making.
  • Monitor accounts receivable exposure and support payment risk management.
  • Support customer performance reviews and internal operations meetings.
  • Standardize reporting and support continuous improvement initiatives.
  • Ensure compliance with management requirements and internal procedures.
  
  

  Puesto: Servicio al cliente

• Información Adicional

  Tipo de contrato: Permanente
  Salario: Negociable

  Pais:MEXICO
  Estado o Region: Chihuahua
  Ciudad: Ciudad Juarez