EMPRESA IMPORTANTE

Solicita: Customer Service Supervisor (Frontera)

• Descripción y Requisitos

  *** VACANTE BASADA EN FRONTERA, COAHUILA ***
  
  The Customer Service Supervisor is the responsible to the PCL Manager for maintaining client communication and exceeding client expectations in delivery, quality of communication, and service.

  YOUR ROLE

  • Supervise and coordinate the customer service team.

  • Follow up on purchase orders (releases, forecasts, EDI).

  • Ensure on-time delivery compliance.

  • Manage issues such as shortages, delays, and customer claims.

  • Maintain direct communication with customers (Stellantis).

  • Coordinate with production, planning, and logistics teams.

  • Analyze demand versus capacity.

  • Lead customer meetings (daily/weekly calls).

  • Manage and monitor area KPIs.

  • Ensure compliance with automotive quality standards (e.g., IATF 16949)

  
  

  YOUR BACKGROUNG

  • Bachelor's degree in Logistics, or related field

  • +5 years of experience that customer service, production control

  • English level advanced

  • Knowledge in SAP

  • Experience with OEM and TIER I - TIER II Suppliers

  
  

  
  

  
  

  Puesto: Administracion

• Información Adicional

  Tipo de contrato: Permanente
  Salario: Negociable

  Pais:MEXICO
  Estado o Region: Coahuila
  Ciudad: Otras Ciudades