CONFIDENCIAL

Solicita: Shared Service Manager AR/AP

• Descripción y Requisitos

  
  

  The Shared Service Manager is responsible for leading the Accounts Receivable, Accounts Payable, collections and cash application functions for a ~$200M manufacturing business with operations in both the United States and Mexico. This role sits within the Shared Services organization and oversees end-to-end collections execution, dispute resolution support, and timely application of customer payments across multiple entities.
  
  Key Responsibilities
  
  
  • Manage the daily collections process for customer accounts across US and Mexico operations.
  • Lead proactive outreach to customers to ensure timely payment of invoices.
  • Monitor aging reports and prioritize collection efforts to reduce past-due balances.
  • Drive improvements in cash flow, delinquency trends, and overall AR performance.
  • Oversee accurate and timely application of customer payments (ACH, wire, checks, lockbox).
  • Ensure proper matching of remittances to open invoices and resolution of unapplied cash.
  • Develop controls and processes to minimize misapplications and payment delays.
  • Partner with treasury and accounting teams to ensure daily cash reporting accuracy.

  • Support resolution of invoice disputes, short pays, pricing discrepancies, and deductions.
  • Collaborate with internal stakeholders (billing, sales, logistics, customer service) to resolve root causes.
  • Track dispute trends and implement process improvements to prevent recurring issues.

  • Serve as a key point of contact for escalated customer collection matters.
  • Communicate confidently with US-based customers and internal leadership in English.
  • Build professional relationships with customer AP departments to strengthen payment discipline.
  • Support alignment of AR practices across both Mexico and US entities.

  Requirements

  • Bachelor's degree in Finance, Accounting, Business Administration, or related field.
  • 7+ years of progressive experience in Accounts Receivable and Collections.
  • Prior experience leading or supervising a collections/cash application team.
  • Strong knowledge of AR processes, customer payment behaviors, and dispute management.
  • Fluent in Spanish and English (must have strong spoken English skills for US customer interaction).
  • Experience working in a shared services or multi-entity environment.

  
  

  
  

  
  

  
  

  Puesto: Finanzas

• Información Adicional

  Tipo de contrato: Permanente
  Salario: Negociable

  Pais:MEXICO
  Estado o Region: Chihuahua
  Ciudad: Ciudad Juarez