WISTRON MÉXICO, S.A. DE C.V.

Solicita: Human Resources Associate

• Descripción y Requisitos

  Job Purpose

  • Manage external apartments and houses to provide safe, clean and well-organized lodging for foreign employees and visitors.

  Job Summary

  • The External Housing Coordinator is responsible for allocation and check-in/out of guests, maintaining cleanliness and upkeep of external accommodation, enforcing housing rules and policies, coordinating maintenance and housekeeping, handling complaints and payments, and ensuring a positive stay experience for residents. The role requires close coordination with property managers, janitorial staff and vendors, and timely communication with residents and WMX stakeholders

  Key Responsibilities

  • Guest Management
  • Assign rooms and maintain accurate guest registration and occupancy records.
  • Perform check-in and check-out procedures; issue and safeguard room keys.
  • Compute guest cost centers, verify check-in/out dates and billing details.
  • Maintenance, Housekeeping & Inspections
  • Coordinate regular cleaning of rooms and common areas; request and manage purchase of cleaning supplies and consumables.
  • Schedule and coordinate maintenance work with janitors, contractors and external property managers.
  • Conduct periodic inspections of apartments and common areas to ensure standards are met.
  • Rules, Compliance & Discipline
  • Communicate housing rules and policies clearly to all residents.
  • Monitor compliance and apply appropriate sanctions for rule violations following established procedures.
  • Customer Service & Complaints
  • Respond promptly to resident complaints, damage reports and suggestions; follow up to resolution.
  • Maintain a professional, customer-oriented approach to resident relations.
  • Administration & Payments
  • Process payments for rents and services; ensure records are accurate and timely.
  • Maintain documentation related to reservations, billing, maintenance and incidents.

  Required Experience

  • English: Upper-Intermediate (verbal and written).
  • Minimum 2 years customer service experience.
  • Minimum 2 years experience with booking and payment systems.
  • Minimum 2 years administrative experience; front desk or hotel front desk experience preferred.

  Professional Skills

  • Strong communication, teamwork and organizational skills.
  • Attention to detail, problem-solving ability and time management.
  • Customer service oriented with ability to handle difficult situations calmly.
  • Familiarity with travel regulations is an advantage.
  
  

  Puesto: Recursos Humanos

• Información Adicional

  Tipo de contrato: Permanente
  Salario: $1.00 Pesos

  Pais:MEXICO
  Estado o Region: Chihuahua
  Ciudad: Ciudad Juarez