EMPRESA IMPORTANTE

Solicita: Customer Service Specialist

• Descripción y Requisitos

  Position Summary

  We are seeking a Customer Service Specialist (CIM) to serve as the primary link between the manufacturing site and business units. This role ensures that escalations, production issues, and customer-impacting situations are handled efficiently and communicated clearly. The position requires strong problem?solving skills, attention to detail, and the ability to collaborate with cross?functional teams in a fast?paced environment.

  Key Responsibilities

  • Manage escalations from business units and follow them through to resolution.
  • Ensure production holds and customer-impacting issues are resolved within expected timelines.
  • Act as the communication bridge between manufacturing, quality, and customer service teams.
  • Identify trends, recurring issues, and collaborate with Quality to support root?cause analysis.
  • Create weekly and monthly reports on performance, response times, and problem categories.
  • Support continuous improvement initiatives related to manufacturing and customer experience.
  • Maintain accurate records of escalations, actions taken, and outcomes.

  Requirements

  • 2+ years of experience in customer service, escalations, or operations support.
  • Advanced English communication skills.
  • Strong analysis, prioritization, and documentation abilities.
  • Excellent verbal and written communication.
  • Preferred: experience in manufacturing, problem?solving frameworks, or data review.
  
  

  Puesto: Calidad

• Información Adicional

  Tipo de contrato: Temporal
  Salario: $33,000.00 Pesos

  Pais:MEXICO
  Estado o Region: Chihuahua
  Ciudad: Ciudad Juarez