AIM SOLDER ( MEXICO)

Solicita: IT Technician

• Descripción y Requisitos

  • Install, test, and update computer equipment (workstations, peripherals, programs, and software).
  • Provide second-level technical support, both on-site and remotely.(Mexico,Canada,India, USA, )
  • Ensure maintenance, administration, and security of equipment.
  • Support portable communication devices (phones/tablets).
  • Escalate incidents and follow up with users.
  • Communicate with users by phone, email, or in person to identify, resolve, and document incidents.
  • Ensure good communication among users.
  • Provide guidance and advice to users on how to operate new software and computer equipment.
  • Document solutions in the knowledge base.
  • Follow the corporate security plan to maintain the integrity, confidentiality, and availability of IT infrastructure, and prevent or minimize damage.
  • Provide necessary support and training for the development of the IFS enterprise resource planning system.
  • Participate in server failure simulation exercises that may affect operations.
  • Troubleshoot and implement solutions for network issues.
  • Manage new hires and terminations in Active Directory (AD).
  • Reset passwords in AD.
  • Deliver excellent customer service.
  
  Qualifications :
  
  • Hold a degree in computer science or a related field.
  • Have at least 1 year of experience in a systems-related position.
  • Be bilingual in English and Spanish.
  • Have knowledge of Internet security and data privacy principles
  
  
  
  
  
  
  
  
  
  
  

  Puesto: Tecnico - Sistemas

• Información Adicional

  Tipo de contrato: Permanente
  Salario: Negociable

  Pais:MEXICO
  Estado o Region: Chihuahua
  Ciudad: Ciudad Juarez