BIZLINK

Solicita: CUSTOMER SERVICE REPRESENTATIVE

• Descripción y Requisitos

  PLEASE SUBMIT YOUR RESUME IN ENGLISH
  
  Objective: Responsible to serve as primary communications link between customers and other internal departments in order to facilitate customer orders and requests. Assist customers on inquires, order related issues, product information, delivery and other issues pertaining to customer orders

  
  Responsibilities and Authority:

  • Manages the receipt of customer orders through EDI and direct from customer

  • Receive and process customer orders

  • Generated customer invoices

  • Collaborates with Program Manager, purchasing, production, planners and shipping as needed.

  • Ensure all purchase orders are confirmed and noted in ERP system in compliance with customer orders line agreements

  • Ensures the integrity and accurate input of orders, changes, Purchases orders, invoices and maintenance of customer account information

  • Timely and professionally handles all telephone, emails inquiries related to orders and shipments, and communicates additional information as required.

  • Liaison between Scheduling, Shipping, Program Manager, Engineering and Manufacturing facilitate order fulfillment issues and updates

  • Create and run reports such as Sales, shipping, delivery score card

  • Communicate with warehouse, production plant, and Program Manager team regarding current inventory on-hand and potential issues with Customer orders

  • Follow up 100 % about deliveries on time, ASN, Paperwork, System communication according customer expectations or rules

  • Create a Shipment / IO’s plan according customer demand and follow up with El Paso Warehouse team for ship on time.

  • Follow-up about ECR’s, break points and SOP for new models or projects.

  • Follow-up the correct creation of the new Part Number into SAP

  • Be part of multi functional team for Eng changes

  • Follow-up customer payment Perform the activities of the 6’s checklist

  • Support activities for Annual physical inventory

  Education:

  • Bachelor’s Degree preferably

  Competences:
  

  
  Experience with ERP systems SAP

  • Knowledge of the IATF 16949:2016

  • Proven skills with MS Office programs 

  • Bilingual English-Spanish

  • PC proficiency including MS Office Products with an emphasis on Excel

  
  

  Puesto: Servicio al cliente

• Información Adicional

  Tipo de contrato: Permanente
  Salario: Negociable

  Pais:MEXICO
  Estado o Region: Chihuahua
  Ciudad: Ciudad Juarez