EASTPRINT MEXICO S DE RL DE CV

Solicita: CUSTOMER SERVICE ASSISTANT

• Descripción y Requisitos

  Job Summary:
  Serves as the direct point of contact with the customer and coordinates regular production requirements.

  Responsibilities: Assist Customer Service Manager with the following:

  • Receives and responds to customer inquiries, handles complaints related to shipments, and notifies relevant departments of any changes in customer requirements.
  • Receives and processes customer purchase orders for regular production, miscellaneous items, and NPIs.
  • Informs the customer of the status of their purchase orders and shipments.
  • Monitors all order entries related to production and prototype orders in the Macola system.
  • Analyzes customer demand and notifies planning and purchasing departments of any variations.
  • Follows up with planning to ensure orders are scheduled on time and appropriately.
  • Responsible for sending order confirmations to customers, either in PDF or through the portal as applicable.
  • Attends the daily production meeting.

  Requirements:

  • Minimum 2 years of experience in customer service in a Manufacturing setting preferred.
  • Analytical skills.
  • Bilingual (Spanish-English).
  • Proficient in MS Office.
  • Negotiation skills.
  • Effective communication.

  
  

  
  

  Puesto: Servicio al cliente

• Información Adicional

  Tipo de contrato: Permanente
  Salario: Negociable

  Pais:MEXICO
  Estado o Region: Chihuahua
  Ciudad: Ciudad Juarez