EMPRESA MAQUILADORA

Solicita: Customer Service Coordinator

• Descripción y Requisitos

  Responsibilities:
  
  • Assess, plan and coordinate major aspects of projects/production on their own and in conjunction with production leadership
  • Provide and/or develop unique solutions to client concerns, process improvement, invoice reconciliation, proof of deliveries, etc.
  • Build and maintain client relationships
  • Ability to consult with clients & production to execute plans
  • Establish own priorities in order to meet the demands of the business
  • Often manages high profile /larger volume and/or complex accounts
  • Training, sharing knowledge, and demonstrating expertise
  • Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule.
  • May provide pre-sales support with clients and discuss the manufacturing capabilities and requirements needed to produce a successful job.
  • May assist sales with pricing/scheduling of potential business by referring to price sheets and engaging appropriate operations departments.
  • May be required to work with sales and clients on their Kitting, Warehousing and Distribution needs as required.
  • Maintain a complete understanding of work performed in order to assemble appropriate paperwork for timely billing.
  • May assist sales in the RFP process May have responsibility for the composition and/or copy prep of the client's products.
  • Performs other related duties and participates in special projects as assigned.
  • Engage customers to gather job requirements and translate customer requirements into detailed manufacturing/kitting instructions and shipping/postal instructions for disposition of the customers & products.
  • Ensure job instructions are entered and verified in the various manufacturing systems and queued into the production schedule.
  • Confer with customers throughout production to keep them informed of the status of jobs, solicit additional information needed for current jobs, and coordinate changes to jobs.
  
  

  Puesto: Servicio al cliente

• Información Adicional

  Tipo de contrato: Permanente
  Salario: Negociable

  Pais:MEXICO
  Estado o Region: Chihuahua
  Ciudad: Ciudad Juarez