BIZLINK

Solicita: CUSTOMER SERVICE REPRESENTATIVE

• Descripción y Requisitos

  PLEASE SEND YOUR RESUME EN ENGLISH 

  • Manages the receipt of customer orders through EDI and direct from customer

  • Receive and process customer orders

  • Generated customer invoices

  • Collaborates with Program Manager, purchasing, production, planners and shipping as needed.

  • Ensure all purchase orders are confirmed and noted in ERP system in compliance with customer orders line agreements

  • Ensures the integrity and accurate input of orders, changes, Purchases orders, invoices and maintenance of customer account information

  • Timely and professionally handles all telephone, emails inquiries related to orders and shipments, and communicates additional information as required.

  • Liaison between Scheduling, Shipping, Program Manager, Engineering and Manufacturing facilitate order fulfillment issues and updates

  • Create and run reports such as Sales, shipping, delivery score card

  • Communicate with warehouse, production plant, and Program Manager team regarding current inventory on-hand and potential issues with Customer orders

  • Follow up 100 % about deliveries on time, ASN, Paperwork, System communication according customer expectations or rules

  • Create a Shipment / IO’s plan according customer demand and follow up with El Paso Warehouse team for ship on time.

  • Follow-up about ECR’s, break points and SOP for new models or projects.

  • Follow-up the correct creation of the new Part Number into SAP

  • Be part of multi functional team for Eng changes

  • Follow-up customer payment Perform the activities of the 6’s checklist

  • Support activities for Annual physical inventory

  
  

  Education:

  • Bachelor’s Degree preferably

  
  

  Competences:

  • Experience with ERP systems SAP

  • Knowledge of the IATF 16949:2016

  • Proven skills with MS Office programs 

  • Bilingual English-Spanish

  • PC proficiency including MS Office Products with an emphasis on Excel

  
  

  Puesto: Administracion

• Información Adicional

  Tipo de contrato: Permanente
  Salario: Negociable

  Pais:MEXICO
  Estado o Region: Chihuahua
  Ciudad: Ciudad Juarez