HARMAN DE MEXICO*-

Solicita: Customer Analyst /Customer Services

• Descripción y Requisitos

  • Engineering, International Business, Finance or Administration Degree
  • 3-5 years of related experience for Services.
  • Experience in the automotive industry preferably.
  • Knowledge of ISO / TS 16949 and ISO 14001.
  • English 80% (reading and writing that allow fluid presentations)
  • Customer specific requirements (applicable)
  • SAP system
  • Review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments, production capacity and update compliance rate)
  • Analyze Customer Demand to detect variations (Increases & Decreases)
  • Ensure customer shipments in order to meet delivery dates solicited.
  • Check that customer demand is loaded correctly in SAP system.
  • Develop and implement initiatives to improve customer services
  • Other activities assigned by Sr. Costumer Analyst.

  What You Will Do

  • Review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments, production capacity and update compliance rate)
  • Analyze Customer Demand to detect variations (Increases & Decreases)
  • Make plans production according to customer requirements.
  • Ensure customer shipments in order to meet delivery dates solicited.
  • Check that customer demand is loaded correctly in SAP system.
  • Develop and implement initiatives to improve customer services
  • Analyze and summarize customers issues in order to prepare appropriate soluctions/clarifications to responds to customers
  • Evaluate and prioritize customer inquiries to better serve the customers
  • Maintain relationships with other internal departments to improve business performance
  • Analyze customers issues so as to develop tools and processes to increase customer satisfaction
  • Establish multidisciplinary teams for continuous improvement.
  • Identify and implement improvements to increase efficiency of labor
  • Initiate actions to prevent the occurrence of any non-compliance related
  • Participates and provides support related with quality systems management, objectives, targets and programs.
  • Zero premium freight services through the proper production planning processes.
  • Coordinate product changes to assure minimal obsolescence.
  • Other activities assigned by Sr. Costumer Analyst.
  • Participates and provides support related with quality and EHSS systems management, objectives, targets and programs.

  What You Need

  • Integrity, Innovation, Inclusion, Teamwork & Respect, Excellence.
  • Engineering, International Business, Finance or Administration Degree
  • 1 year of related experience for Analyst, 3-5 years of related experience for Services.
  • Experience in the automotive industry preferably.
  • Knowledge of ISO / TS 16949 and ISO 14001.
  • English 80% (reading and writing that allow fluid presentations)
  • Customer specific requirements (applicable)

  What is Nice to Have

  • Leadership, Change Orientation, Collaboration, Judgment, Result Driven.
  • Communication Skills (Oral and Written)
  • Initiative.
  • Problem solving skills.
  • Achievement oriented
  • SAP system
  • Computer knowledge, Microsoft Office (Excel, Power point, Word, etc.)

  What You Will Do

  • Review customer portals (requirements, scorecards, tickets, bulletins, tracking shipments, production capacity and update compliance rate)
  • Analyze Customer Demand to detect variations (Increases & Decreases)
  • Make plans production according to customer requirements.
  • Ensure customer shipments in order to meet delivery dates solicited.
  • Check that customer demand is loaded correctly in SAP system.
  • Develop and implement initiatives to improve customer services
  • Analyze and summarize customers issues in order to prepare appropriate soluctions/clarifications to responds to customers
  • Evaluate and prioritize customer inquiries to better serve the customers
  • Maintain relationships with other internal departments to improve business performance
  • Analyze customers issues so as to develop tools and processes to increase customer satisfaction
  • Establish multidisciplinary teams for continuous improvement.
  • Identify and implement improvements to increase efficiency of labor
  • Initiate actions to prevent the occurrence of any non-compliance related
  • Participates and provides support related with quality systems management, objectives, targets and programs.
  • Zero premium freight services through the proper production planning processes.
  • Coordinate product changes to assure minimal obsolescence.
  • Other activities assigned by Sr. Costumer Analyst.
  • Participates and provides support related with quality and EHSS systems management, objectives, targets and programs.

  What You Need

  • Integrity, Innovation, Inclusion, Teamwork & Respect, Excellence.
  • Engineering, International Business, Finance or Administration Degree
  • 1 year of related experience for Analyst, 3-5 years of related experience for Services.
  • Experience in the automotive industry preferably.
  • Knowledge of ISO / TS 16949 and ISO 14001.
  • English 80% (reading and writing that allow fluid presentations)
  • Customer specific requirements (applicable)

  What is Nice to Have

  • Leadership, Change Orientation, Collaboration, Judgment, Result Driven.
  • Communication Skills (Oral and Written)
  • Initiative.
  • Problem solving skills.
  • Achievement oriented
  • SAP system
  • Computer knowledge, Microsoft Office (Excel, Power point, Word, etc.)
  
  

  Puesto: Servicio al cliente

• Información Adicional

  Tipo de contrato: Permanente
  Salario: Negociable

  Pais:MEXICO
  Estado o Region: Chihuahua
  Ciudad: Ciudad Juarez