CONFIDENCIAL*-
Solicita: Supervisor de laboratorio de reparación equipos electrónicos
    Descripción y Requisitos

Position Summary: Briefly describe the primary purpose and function of this position.

List the position summary here.

Supervisory Responsibilities:

  • Responsible for the overall management and evaluation of the Customer Service Repair functions. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Job Responsibilities:

  • Respond to customer inquiries regarding damaged or non-functioning products, answering questions and solving problems as applicable and contacting customers for additional information if necessary.
  • Be a resource to Sales and Engineering concerning equipment and outsourcing repair service requirements.
  • Oversee development of applicable service programs.
  • Review and approve all work orders for the department, establishing priority repair schedules for Technicians.
  • Negotiate service policies and advise Sales/Marketing of capabilities, deliverables, and impact of service contracts.
  • Work with other departments on product quality and service problems as a result of interaction with the customers.
  • Review all completed work orders to determine warranty work or billable expenses.
  • Develop, maintain, and update all warranty and service procedures used by the department.
  • Prepare required reports for management and other internal customers as necessary.
  • Interact with customers to achieve and maintain a world-class customer service rating.
  • Establish a departmental training program in order to achieve established quality goals.
  • Maintain departmental budget within established corporate guidelines.
  • Review customer service performance in order to establish long and short-term strategies and plans.
  • Review and manage service inventory levels for both finished goods and parts.
  • Establish necessary labs and facilities as needed for the testing and repair of all Harman Professional products.
  • Participate and provides support related with environmental, Health and Safety objectives, targets and programs.
  • Provides forecast and suggest proper spare parts safety stock to ensure lab coverage.
  • Optimizes the required stock in the lab and maintains minimum inventory level of Harman owned finish goods.

Basic Qualifications:

  • BS/BA Degree required and 5+ years of managerial experience.
  • Languages: English full professional proficiency. Spanish full professional proficiency.
  • While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and talk and hear.  The employee is required to stand and walk.
  • Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
  • The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Summary: Briefly describe the primary purpose and function of this position.

List the position summary here.

Supervisory Responsibilities:

  • Responsible for the overall management and evaluation of the Customer Service Repair functions. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Job Responsibilities:

  • Respond to customer inquiries regarding damaged or non-functioning products, answering questions and solving problems as applicable and contacting customers for additional information if necessary.
  • Be a resource to Sales and Engineering concerning equipment and outsourcing repair service requirements.
  • Oversee development of applicable service programs.
  • Review and approve all work orders for the department, establishing priority repair schedules for Technicians.
  • Negotiate service policies and advise Sales/Marketing of capabilities, deliverables, and impact of service contracts.
  • Work with other departments on product quality and service problems as a result of interaction with the customers.
  • Review all completed work orders to determine warranty work or billable expenses.
  • Develop, maintain, and update all warranty and service procedures used by the department.
  • Prepare required reports for management and other internal customers as necessary.
  • Interact with customers to achieve and maintain a world-class customer service rating.
  • Establish a departmental training program in order to achieve established quality goals.
  • Maintain departmental budget within established corporate guidelines.
  • Review customer service performance in order to establish long and short-term strategies and plans.
  • Review and manage service inventory levels for both finished goods and parts.
  • Establish necessary labs and facilities as needed for the testing and repair of all Harman Professional products.
  • Participate and provides support related with environmental, Health and Safety objectives, targets and programs.
  • Provides forecast and suggest proper spare parts safety stock to ensure lab coverage.
  • Optimizes the required stock in the lab and maintains minimum inventory level of Harman owned finish goods.

Basic Qualifications:

  • BS/BA Degree required and 5+ years of managerial experience.
  • Languages: English full professional proficiency. Spanish full professional proficiency.
  • While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and talk and hear.  The employee is required to stand and walk.
  • Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
  • The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Summary: Briefly describe the primary purpose and function of this position.

List the position summary here.

Supervisory Responsibilities:

  • Responsible for the overall management and evaluation of the Customer Service Repair functions. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Job Responsibilities:

  • Respond to customer inquiries regarding damaged or non-functioning products, answering questions and solving problems as applicable and contacting customers for additional information if necessary.
  • Be a resource to Sales and Engineering concerning equipment and outsourcing repair service requirements.
  • Oversee development of applicable service programs.
  • Review and approve all work orders for the department, establishing priority repair schedules for Technicians.
  • Negotiate service policies and advise Sales/Marketing of capabilities, deliverables, and impact of service contracts.
  • Work with other departments on product quality and service problems as a result of interaction with the customers.
  • Review all completed work orders to determine warranty work or billable expenses.
  • Develop, maintain, and update all warranty and service procedures used by the department.
  • Prepare required reports for management and other internal customers as necessary.
  • Interact with customers to achieve and maintain a world-class customer service rating.
  • Establish a departmental training program in order to achieve established quality goals.
  • Maintain departmental budget within established corporate guidelines.
  • Review customer service performance in order to establish long and short-term strategies and plans.
  • Review and manage service inventory levels for both finished goods and parts.
  • Establish necessary labs and facilities as needed for the testing and repair of all Harman Professional products.
  • Participate and provides support related with environmental, Health and Safety objectives, targets and programs.
  • Provides forecast and suggest proper spare parts safety stock to ensure lab coverage.
  • Optimizes the required stock in the lab and maintains minimum inventory level of Harman owned finish goods.

Basic Qualifications:

  • BS/BA Degree required and 5+ years of managerial experience.
  • Languages: English full professional proficiency. Spanish full professional proficiency.
  • While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and talk and hear.  The employee is required to stand and walk.
  • Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
  • The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Summary: Briefly describe the primary purpose and function of this position.

List the position summary here.

Supervisory Responsibilities:

  • Responsible for the overall management and evaluation of the Customer Service Repair functions. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Job Responsibilities:

  • Respond to customer inquiries regarding damaged or non-functioning products, answering questions and solving problems as applicable and contacting customers for additional information if necessary.
  • Be a resource to Sales and Engineering concerning equipment and outsourcing repair service requirements.
  • Oversee development of applicable service programs.
  • Review and approve all work orders for the department, establishing priority repair schedules for Technicians.
  • Negotiate service policies and advise Sales/Marketing of capabilities, deliverables, and impact of service contracts.
  • Work with other departments on product quality and service problems as a result of interaction with the customers.
  • Review all completed work orders to determine warranty work or billable expenses.
  • Develop, maintain, and update all warranty and service procedures used by the department.
  • Prepare required reports for management and other internal customers as necessary.
  • Interact with customers to achieve and maintain a world-class customer service rating.
  • Establish a departmental training program in order to achieve established quality goals.
  • Maintain departmental budget within established corporate guidelines.
  • Review customer service performance in order to establish long and short-term strategies and plans.
  • Review and manage service inventory levels for both finished goods and parts.
  • Establish necessary labs and facilities as needed for the testing and repair of all Harman Professional products.
  • Participate and provides support related with environmental, Health and Safety objectives, targets and programs.
  • Provides forecast and suggest proper spare parts safety stock to ensure lab coverage.
  • Optimizes the required stock in the lab and maintains minimum inventory level of Harman owned finish goods.

Basic Qualifications:

  • BS/BA Degree required and 5+ years of managerial experience.
  • Languages: English full professional proficiency. Spanish full professional proficiency.
  • While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and talk and hear.  The employee is required to stand and walk.
  • Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
  • The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Summary: Briefly describe the primary purpose and function of this position.

List the position summary here.

Supervisory Responsibilities:

  • Responsible for the overall management and evaluation of the Customer Service Repair functions. Responsibilities include planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Job Responsibilities:

  • Respond to customer inquiries regarding damaged or non-functioning products, answering questions and solving problems as applicable and contacting customers for additional information if necessary.
  • Be a resource to Sales and Engineering concerning equipment and outsourcing repair service requirements.
  • Oversee development of applicable service programs.
  • Review and approve all work orders for the department, establishing priority repair schedules for Technicians.
  • Negotiate service policies and advise Sales/Marketing of capabilities, deliverables, and impact of service contracts.
  • Work with other departments on product quality and service problems as a result of interaction with the customers.
  • Review all completed work orders to determine warranty work or billable expenses.
  • Develop, maintain, and update all warranty and service procedures used by the department.
  • Prepare required reports for management and other internal customers as necessary.
  • Interact with customers to achieve and maintain a world-class customer service rating.
  • Establish a departmental training program in order to achieve established quality goals.
  • Maintain departmental budget within established corporate guidelines.
  • Review customer service performance in order to establish long and short-term strategies and plans.
  • Review and manage service inventory levels for both finished goods and parts.
  • Establish necessary labs and facilities as needed for the testing and repair of all Harman Professional products.
  • Participate and provides support related with environmental, Health and Safety objectives, targets and programs.
  • Provides forecast and suggest proper spare parts safety stock to ensure lab coverage.
  • Optimizes the required stock in the lab and maintains minimum inventory level of Harman owned finish goods.

Basic Qualifications:

  • BS/BA Degree required and 5+ years of managerial experience.
  • Languages: English full professional proficiency. Spanish full professional proficiency.
  • While performing the duties of this job, the employee is frequently required to sit, use hands to finger, handle, or feel objects, tools, or controls; and talk and hear.  The employee is required to stand and walk.
  • Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.
  • The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Puesto:  Administracion
    Información Adicional
Tipo de contrato: Permanente
Salario:  $66,000.00 Dolares

Pais: MEXICO
Estado o Region: Baja Calif Norte
Ciudad: Tijuana
   
          

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