Descripción y Requisitos

Job Summary:

We are seeking a SALES/CUSTOMER SERVICE COORDINATOR to support our sales team & our production team with the focus to increase overall productivity & Sales within the organization. You will report to the materials manager and dotted line to the CS Rep in US, this function will work with the director of Sales in the development and maintenance of customer needs. Further, you will work very closely with customers on orders, forecasting and interact with the production facility and our Asian facility to bring these orders into realization.  Self-motivated, have a positive attitude, effective communication skills, consistent high level of attention to detail, self motivated and a problem solver. Being bilingual (English) is a definite asset.

Principle Responsibilities Include:

• Process and track requests for product samples and images working with Product Manager
• Provide Customer Service in resolving order fulfillment and any related issues by working with the production facility and the customer
• Manage customer orders and customer forecasts
• Manage new customer process, providing appropriate documentation, pricing and item setup information to include system update with the required customer data
• Works with Director of Sales, China facility and customer to ensure forecasts accurately reflect sales estimates by customer. Forecasts are maintained monthly and should be include inventory and sales by customer.
• Place necessary items on order with our China facility to meet customer orders and forecasts
• Provide reports for sales and production to include inventory, sales and purchasing by customer.
• Provide timely reporting of customer interaction / needs during the regular internal meetings
• Continual improvement in product knowledge through hands on training as directed by managers
• Customer order entry and working with scheduling
• Support with some invoicing and related A/R functions
• Greeting visitors with a positive and helpful attitude
• Answering phone calls and transferring them as needed
• Provide professional customer service to our valued customers
• General administrative and tasks as assigned by General Manager

Requirements / Competences:

• Comfortable acting as the first point of contact with customers
• Excellent written and verbal communication skills with the ability to present data in an organized manner.
• Great attention to detail demonstrating accuracy and thoroughness
• Capable of gathering facts quickly
• Strong organizational skills with the ability to plan and manage multiple tasks
• A demonstrated ability to work well in a team environment, to take initiative, to work independently of day-to-day supervision
• Willing to take on new thing and welcome changes
• 5+ years of prior order entry and customer service experience
• 1 year of QuickBooks experience, preferably A/R functions, Order entry, Entering receivable, MRO Manage experience ( SAP, Maximo, AS400, others )
• Microsoft Office / 365 Suite experience
• Excellent in Excel platform
• Bilingual (English) – Is a Must
• MS Dynamic an asset

Puesto:  Servicio al cliente
    Información Adicional
Tipo de contrato: Permanente
Salario:  Negociable

Estado o Region: Chihuahua
Ciudad: Ciudad Juarez


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