CONFIDENCIAL
Solicita: Customer Service Assistant
    Descripción y Requisitos

Requirements:

- Experience in similar position at least 3 years

- High school diploma or equivalent

- Excellent communication and presentation skills


Job Functions: 

- Open and maintain customer accounts by recording account information

- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

- Prepare product or service reports by collecting and analyzing customer information

- Manage large amounts of incoming calls

- Generate sales leads

- Identify and assess customers’ needs to achieve satisfaction

- Build sustainable relationships of trust through open and interactive communication

- Provide accurate, valid and complete information by using the right methods/tools

- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure
resolution

- Keep records of customer interactions, process customer accounts and file documents

- Follow communication procedures, guidelines and policies

- Resolve customer complaints via phone, email, mail or social media



Puesto:  Administracion
    Información Adicional
Tipo de contrato: Permanente
Salario:  Negociable

Pais: MEXICO
Estado o Region: Chihuahua
Ciudad: Ciudad Juarez
   
          

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