DATAMARK
Solicita: Business Unit Leader
    DescripciĆ³n y Requisitos

Minimum Qualifications:

  • Industrial Engineering or Business Administration degree or equivalent
  • At least 5 years of production management experience in an outsourcing Call Center environment
  • Experience in managing Bilingual (English/Spanish) Call Center Operations for customer service or another specific Call Center Industry BPO Market segment highly preferred
  • Ability to travel to include to the United States

Required Skills:

  • Excellent leadership and mentoring skills
  • Excellent written and oral communication skills
  • Demonstrated analytical/problem solving skills
  • Excellent Multi-tasking skills
  • Detail oriented
  • Good interpersonal skills
  • Proactive thinker
  • Lean Sigma or similar qualifications
  • Must be highly proficient with the full Microsoft Office Professional suite as well as Microsoft Outlook

Essential Functions:

  • Manage the day-to-day production tasks in order to meet both client expectations as well as corporate and financial objectives
  • Mentoring and employee development
  • Represents DATAMARK in every production related situation involving their assigned scope of responsibility including to customers, prospective customers, vendors, and any governing authorities
  • Manages and leads production related process improvement initiatives within their assigned scope of responsibility and assists with process improvement initiatives within the rest of the operation.

Puesto:  Ejecutivo
    InformaciĆ³n Adicional
Tipo de contrato: Permanente
Salario:  Negociable

Pais: MEXICO
Estado o Region: Chihuahua
Ciudad: Ciudad Juarez
   
          

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